How to Recover Access to Your Crypto Wallet
Last updated February 18, 2025
Losing access to your crypto wallet can be stressful, but there are multiple ways to recover it based on how you created and secured your account. Follow the steps below to regain access safely.
How to Recover Your Wallet
🔐 1. Use Your Recovery Phrase
- If you have a 12, 18, or 24-word seed phrase, enter it in a compatible wallet app.
- This will restore your wallet along with all its assets.
📧 2. Reset Your Password (If Applicable)
- If your wallet provider allows login via email and password, click “Forgot Password” and reset it.
- Use a strong, unique password.
📲 3. Enable Two-Factor Authentication (2FA) Recovery
- If you lost access to 2FA, use your backup codes (provided during setup).
- If you don’t have them, check if the wallet provider offers manual verification.
📞 4. Contact Support for Help
- If none of the above work, submit a support request with proof of ownership.
- Include transaction history, wallet address, and any other details that can help verify your identity.
🚫 5. Beware of Scams
- Never share your recovery phrase or private keys with anyone.
- Official support teams will never ask for your private key.
FAQs
- What if I lost my recovery phrase?
- Unfortunately, without your seed phrase, wallet recovery is not possible in most cases.
- Can I recover my wallet if I changed my phone?
- Yes, you can restore it using your seed phrase or by logging into your wallet account.
- How do I reset my wallet password?
- Some custodial wallets allow password resets via email; non-custodial wallets do not.
- I lost access to my 2FA app. What should I do?
- Use your backup codes or contact support for manual identity verification.
- Is it safe to store my seed phrase online?
- No, always store it offline in a secure location to prevent hacks.
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