How to Track Your Order
Last updated February 18, 2025
Steps to Track Your Order:
- Log into Your Account:
- Visit our website and click on the "Sign In" button located at the top-right corner.
- Enter your email address and password to access your account.
- Navigate to 'My Orders':
- Once logged in, click on your profile icon.
- Select "My Orders" from the dropdown menu.
- Select the Order:
- Browse through your list of purchases to find the order you wish to track.
- Click on the specific order number to view its details.
- View Tracking Information:
- In the order details section, locate the "Tracking Number" or "Track Shipment" link.
- Click on the link to view the real-time status of your shipment.
Note: It may take up to 24 hours for tracking information to become available after your order has been shipped.
FAQs:
1: I can't find the tracking information for my order. What should I do?
If tracking details are unavailable, it's possible that the order hasn't shipped yet or the tracking information is still processing. Please allow 24 hours after receiving the shipment confirmation email. If the issue persists, contact our customer support for assistance.
2: My tracking number isn't updating. Is there a problem?
Tracking updates can sometimes be delayed due to carrier processing times. If there hasn't been an update for more than 48 hours, please reach out to our customer support team for further assistance.
3: Do I need an account to track my order?
While having an account provides a seamless tracking experience, guests can track their orders using the tracking link provided in the shipment confirmation email.