How to Set Up SSO (Single Sign-On) for Your Organization
Last updated February 18, 2025
What is SSO?
Single Sign-On (SSO) allows users to log in using their company’s identity provider (e.g., Google Workspace, Okta, Azure AD) instead of separate usernames and passwords. This enhances security and simplifies access management.
Benefits of SSO
✔ Stronger Security – Reduces password fatigue and unauthorized access.
✔ Simplified User Management – Admins can manage user access from one central directory.
✔ Faster Onboarding – No need to create new credentials for each user.
How to Enable SSO
1️⃣ Go to Settings > Security > SSO.
2️⃣ Select your identity provider (e.g., Okta, Google, Azure AD).
3️⃣ Enter the required details, such as the SSO URL and IDP Metadata.
4️⃣ Enable SSO Enforcement (optional) to require all users to log in via SSO.
5️⃣ Click Save & Test Connection to confirm setup.
Tip: If SSO fails, ensure that your identity provider settings match the platform’s requirements.
Managing SSO Users
- New team members can log in automatically using their work email.
- Existing users must reauthenticate when SSO is enabled.
- Admins can revoke access from the identity provider’s dashboard.
Troubleshooting Common SSO Issues
❌ Login Loop? – Ensure the ACS URL is correctly configured in your identity provider.
❌ User Not Found? – Confirm that the user exists in the identity provider’s directory.
❌ SSO Not Working? – Try logging in via the backup method (email + password).
FAQs
1: Do I need an Enterprise plan for SSO?
Yes, SSO is typically available on higher-tier plans. Check your subscription details.
2: Can I disable SSO after enabling it?
Yes, but users will need to reset their passwords to log in manually again.